Refund & Cancellation Policy

If you do not submit your intake

For services requiring details after payment, we send one reminder after 30 days if no intake has been submitted. If no intake has been submitted after 90 days from the order, the order is canceled and a full refund is initiated.

If we ask for additional material

When we request clearer photographs or other required material, you normally have 14 days from our request to provide it. We send a reminder 48 hours before the deadline. If the required material is not supplied by that deadline, the order is canceled and a full refund is initiated.

Readings and ritual services

Custom work is prepared for the order you placed. A change of mind after work has begun or a ritual has been performed does not by itself create a refund under our service policy. This does not override the intake and supplement refunds above, the terms recorded on your order, or cancellation and other rights that apply by law.

If a service was not supplied, does not match its description, or there is a problem with a charge, contact us. We will review what happened and arrange the applicable remedy. A ritual or reading cannot promise a particular personal, financial or health outcome.

One-time Destiny Map unlock

The US$29 unlock gives permanent access to the account-owned chart recorded on the order. Before payment, you are asked separately to request immediate digital supply and acknowledge the loss of the ordinary 14-day change-of-mind cancellation right once access begins. These acknowledgements do not remove remedies for duplicate charges, failed delivery, faulty or misdescribed content, or other rights required by law.

Stopping annual membership renewal

Annual membership renews automatically: US$199 for the first year, then US$179.10 per year from cycle two under the current plan. To stop future renewals, use the cancellation control in your account. Your paid benefits remain active until the end of the paid period shown there.

Stopping renewal does not automatically refund the current year or cancel an invoice already due. If you are asking for a refund because of a billing or service problem, contact us separately so we can review it. Statutory cancellation rights and other remedies remain unaffected.

Stopping Monthly Wish

Monthly Wish, when available, renews at US$28 per month. In your account, cancellation after the paid period retains the current paid cycle and stops the next renewal. Immediate cancellation is also available; the account explains its effect before confirmation. Paid cycle orders remain in your history. Neither option automatically refunds a paid cycle or settles an outstanding invoice. Contact support for a billing or service problem.

How an approved refund is returned

Refunds due under the intake or supplement policy return the full eligible amount to the original payment method, less any amount already refunded for that order. Other remedies follow the order’s recorded terms and applicable law. We cannot return the same payment twice.

A refund being initiated is different from the money arriving in your account. The payment provider and your bank control processing time. If a refund cannot be completed automatically, we will need to reconcile it with the provider; contact us with the order number if you need an update. Do not send card details or passwords.

How to ask for help or cancel

Email customer support using the contact details below, or open a private support case from your account. Include the order number, the email used for the order and a short explanation of your request. You can state a cancellation request in your own words; no special wording is required. Please keep birth details, photographs and private reports in the secure order or support area.