Terms of Service

Who we are

Sage Song and Altar Wish are operated by Tender Tech, with operations in the United Kingdom and Taiwan. Sage Song offers Chinese metaphysics readings and digital chart access. Altar Wish offers traditional ritual services performed on your behalf in Taiwan.

Your order and its scope

The selected service, option, price, delivery estimate and service terms are shown before payment and recorded with your order. Those records remain the terms of that order if the catalog changes later. Prices are shown and charged in US dollars. Your bank or payment provider may apply its own currency conversion or fees.

Please check your details and the scope before paying. A reading covers the question, people, property or occasion listed in your order; additional work is included only when the selected service says so. Discounts are calculated at checkout and do not stack.

Details we need to do the work

For services requiring an intake, work begins once the required details have been submitted. Check your answers carefully. You can update details through your private order page while the form remains open; submitted Sage intake is locked online. If no intake has been submitted, we send a reminder after 30 days; after 90 days from the order, the order is canceled and a full refund is initiated.

If we request clearer photos or other additional material, the usual supplement window is 14 days from our request, with a reminder 48 hours before the deadline. If that deadline passes without the required material, the order is canceled and a full refund is initiated. We would rather return your money than work from information we cannot use.

Delivery and follow-up

Readings are delivered in the format and within the estimate stated for the selected service. Written reports normally use an encrypted PDF reached through a secure link; the PDF itself is not sent through WhatsApp. The PDF password is the date of birth specified for that report, entered as eight digits in YYYYMMDD format.

Revision rounds and follow-up questions are included only where the service scope says so. Please use your private order or account support page for questions about a report or a delivery problem.

Annual membership and automatic renewal

Annual membership costs US$199 for the first paid year and renews automatically each year unless you cancel future renewals. From the second cycle onward, the annual renewal receives 10% off: US$179.10 per year under the current plan.

You can stop future renewals in your account. Cancellation takes effect at the end of your paid period, and paid benefits remain available through that date. Stopping renewal does not automatically refund the current period or erase an invoice already due. Your account shows your subscription status and paid-through date. Statutory rights and remedies for billing or service problems remain available.

Membership benefits follow the current membership description. Eligible service discounts use the better membership or lifetime-spend rate; they are not added together. The separate US$29 Destiny Map unlock is a one-time purchase for the account-owned chart recorded on that order, rather than a subscription.

Monthly Wish

Where Monthly Wish is available, it is a separate US$28 monthly subscription that renews automatically until canceled. You can manage it in your account. Choosing cancellation after the paid period keeps the current paid cycle active and stops the next renewal. The account also offers immediate cancellation; review that option’s confirmation before proceeding. Cancellation does not automatically refund completed or paid cycle orders or remove them from your order history.

The nature of the work

Readings and rituals are traditional practices offered in good faith for reflection and spiritual support. They do not guarantee a particular outcome and are not medical, legal or financial advice. Please seek an appropriately qualified professional for decisions that require that advice.

Your information and other people’s information

Use accurate information and submit another person’s details only where the service permits it and you have the required consent. Accounts, birth details, photos, orders and private reports are not public content. Our Privacy Notice explains how information is used, and how to request access, correction or deletion.

Cancellations, refunds and your rights

Our Refund & Cancellation Policy explains intake deadlines, subscription cancellation, digital access and problems with an order. Nothing in these terms removes rights that apply by law, including remedies for duplicate charges, failed delivery, or faulty or misdescribed services or content. Contact us if you think an order has gone wrong; we will review the order and its recorded terms.

Changes to these terms

The date on this page identifies this version. Changes apply to later orders and do not rewrite the service terms stored on an existing order. Subscription changes, where applicable, must be communicated before they take effect.