QUESTIONS, ANSWERED
Everything people ask before a first offering
May I order for a family member or a friend?+
Yes. The petition is written in their name and noted as presented on your behalf, and you do not need their birth hour. Please only send details they are willing to have shared.
I don’t know my lunar birthday.+
Give us the Gregorian date and we convert it for you. If you do not know the hour, leave it blank — no Altar Wish offering depends on it.
Where does the burning take place?+
At the furnaces of allied temples in Taiwan, chosen to suit the presiding deity of the offering you selected. Nothing is burned at a private address.
When do I receive my completion record?+
Every offering shows its own turnaround before you pay, and the record is returned to your account within it. Auspicious-day sets are burned on the day they name.
Will I receive a photograph?+
Only where a completion photograph is listed for that offering before payment. Everywhere else you receive a written completion record instead. We would rather promise less and keep it.
How do I pay?+
By card, or through the payment options offered at checkout. Your card details are entered on the payment provider’s own secure page — Altar Wish never sees or stores them.
When are my details collected?+
Mostly after payment. Some offerings ask one or two short questions while you are choosing; everything else opens in a private form once the payment provider confirms the charge.
Can I order several offerings at once?+
Yes. Add each offering to your cart and pay once. Every offering then keeps its own private form and its own completion record.
What is the monthly offering?+
Monthly Wish is a subscription rather than a single order. Each funded month opens a fresh private form for that month’s wording, and you can cancel at any time from your account.
Do you ship anything to me?+
No. Nothing is posted and nothing crosses a border. The offering is carried out in Taiwan on your behalf, and only the record returns to your account.
Can I change or cancel a wish after paying?+
Write to member support before the rite is carried out and we will do what we can. Once a petition has entered the fire it cannot be recalled, and refunds are reviewed case by case.
Is my wish private?+
Yes. Your wish is read at the altar and written on the petition. It is not published, not shared, and not used for anything else.